Please find below the new requirement.
| Employment Type: | Contract |
|---|---|
| Duration: | 12/01/2025 - 09/30/2026 |
| Remote Job: | No |
| Country: | United States |
| State: | Alabama |
| City: | Montgomery, AL, 36105 |
| Zip Code: | 36105 |
| Required Hours Week: | 40 |
| Primary Skills: | Information Technology, workflows, analyze, Knowledge Management, code reviews, CMDB, Business Rules, Change, Problem, Service Catalog, Strong proficiency in ServiceNow development (forms, client scripts, UI policies). Knowledge of ServiceNow ITSM modules: Incident, Release, Event Monitoring. Ability to troubleshoot, and resolve ServiceNow platform issues Strong understanding of ITIL practices. ITIL 4 Foundation or Higher 3–5+ years of ServiceNow development experience in ITSM environments. Hands-on experience implementing workflows and integrations in ServiceNow, and deployment activities. Bachelor’s degree in computer science, or related field or 10+ years equivalent work experience may be considered in lieu of a degree. All the certifications below are required ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS) – ITSM Serv |
Job Requisition for ServiceNow Developer
Position Description the ServiceNow Developer will support the Medicaid Enterprise Systems (MES) project by designing, developing, configuring, and maintaining ServiceNow applications that align with IT Service Management (ITSM) processes. This role will be responsible for building workflows, automations, and integrations to support incident, change, release, and problem management across multiple MES modules. The developer will collaborate with module contractors, product owners, and enterprise teams to ensure consistent and efficient service delivery.
Skills
Required • Strong proficiency in ServiceNow development (forms, workflows, business rules, client scripts, UI policies).
• Knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, Event Monitoring.
• Ability to troubleshoot, analyze, and resolve ServiceNow platform issues.
• Strong understanding of ITIL practices.
• Excellent communication and collaboration skills.
• ITIL 4 Foundation or Higher
Skills
Preferred • Experience with ServiceNow Flow Designer, IntegrationHub, and custom app development.
• Knowledge of government IT projects or large-scale enterprise environments.
• Strong documentation skills (workflows, configuration, solution design).
Experience Required • 3–5+ years of ServiceNow development experience in ITSM environments.
• Hands-on experience implementing workflows and integrations in ServiceNow.
• Experience participating in testing, code reviews, and deployment activities.
• Certified ServiceNow System Administrator
Experience Preferred Prior experience with Agile Methodology.
• Prior experience supporting state or federal government IT modernization projects.
• Experience with ServiceNow development, upgrades and maintaining customizations.
• Experience working with cross-functional project teams, product owners, module contractors, IT leads.
Education Required • Bachelor’s degree in computer science, Information Technology, or related field.
• 10+ years equivalent work experience may be considered in lieu of a degree.
Education Preferred Additional coursework or certifications in IT Service Management, Software Engineering or Enterprise Architecture.
Certifications Required • ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist (CIS) – ITSM
• ServiceNow Certified Application Developer (CAD)
Certifications Preferred
(Not Required) • PMI Agile Certified Practitioner (PMI-ACP)
• ServiceNow Certified Technical Architect (CTA)
• ITIL 4 Foundation Certified
• Professional Scrum Master (PSM)
Justification The MES project requires a dedicated ServiceNow Developer to design and maintain ITSM processes within the ServiceNow platform. This role is critical for ensuring incident, change, and release management workflows are implemented consistently across all MES modules. Without this role, the program risks delays in automation, integration challenges, and reduced efficiency in managing enterprise changes and releases.
Additional Information • Candidates must be eligible to work on U.S. government contracts.
• Position is 100% onsite.
Projected Start Date TBD
Projected End Time TBD
